1. Policy Overview

At NexaVend, we want our customers to feel confident when ordering from our store. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions described below.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is placed.

Processing time refers to the time required to prepare your order before it is handed to the shipping carrier.

3. Shipping

After your order has been processed, the estimated shipping time is generally 5–7 business days.

Shipping times may vary depending on the destination, carrier delays, weather conditions, holidays or other circumstances outside our control.

4. Returns

We accept eligible return requests made within 30 days of delivery.

Before sending an item back, customers must contact NexaVend to request return instructions. Please do not send a product back without contacting us first.

How to Request a Return

• Contact NexaVend within 30 days of delivery.
• Provide your order number and the reason for the return.
• Wait for our return instructions.
• Package the product securely for return shipment.

5. Refunds

Once the returned product is received and inspected, we will determine whether the return meets the requirements of this policy.

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

6. Return Conditions

To help ensure that a return can be processed, products should be returned in reasonable condition and securely packaged.

• The return request must be made within 30 days of delivery.
• The product should be returned with the accessories and components included with the order, when applicable.
• Customers should use appropriate packaging to help prevent damage during return shipping.
• Returns must follow the instructions provided by NexaVend.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect product, please contact NexaVend as soon as possible after delivery.

Please provide your order number and, when appropriate, photographs or other information that can help us review the issue.

We will review the situation and provide the appropriate next steps.